Case Studies

About the Client

Our client is one of the largest and the most active physician wound management group in the US - delivering over a million patient encounters per year.

Goals & Challenges

Billing:

Monthly manual process that was critical for one of the most important billing processes had long cycle times to finish.

External web application:

Opportunities to improve authentication and tracking methods.

Security:

Client wanted stronger internal security access control to application and databases.

Solution

Billing:

Automated all manual processes. Significantly improved the turnaround time of billing process.

External web application:

Implemented multi factor authentication integration with vendor OKTA.

Security:

  • Enforced the role-based access control to different environments.
  • Code/Project code review standardized and streamlined access controls to critical data.

Results

Billing:

Shrink the time into 30 minutes for all manual tasks.

External web application:

  • Integrated with OKTA and enabled the 2FA for text message and email.
  • Logging detailed network audit trail and geographic audit trail for all the users that are accessing the PHI/PII data.

Security:

Client wanted stronger internal security access control to application and databases.